Paratransit Services

accessibility iconYellow Cab Co. of DC provides paratransit service with its fleet of over 71  vehicles wheelchair accessible vehicles (WAV) and fleet of over 425 sedans.  The WAVs used are fully compliant with Americans with Disabilities Act (ADA) and prioritized for the use by persons who use motorized wheelchairs, motorized scooters and passengers in manual wheelchairs that could not independently transfer to a traditional sedan taxicab.  When not being used for accessible service these specialized vehicles are available for other passengers for regular taxicab service.

How to place a request

Call 202-544 1213

Tell the call-taker that you need a wheelchair accessible taxi.  Give the call-taker your pick-up and drop-off information, as needed for all taxi trips. Choose a pick-up location where you can access the street.  This could be your closest street intersection with curb-cuts or sidewalk ramps, or a location with a driveway.  Since the vehicles wheelchair ramp is positioned at the rear of the vehicle, you must board the taxi from the street level. Give the call-taker any additional information or special instructions that will help the driver find your pick-up location and provide your taxi trip.

Tips for a Safe and Smooth Trip

  • You should request an accessible taxi in advance
  • The D.C. accessible taxis are ADA-compliant and designed for standard-sized power wheelchairs and standard-sized scooters, measuring 30 inches wide by 48 inches long and weighing no more than 600 pounds when occupied.  The taxis will not accommodate an over-sized wheelchair, such as one with extra adaptive equipment attached.
  • Once you are on-board, the driver will secure your wheelchair with the accessible taxis securement equipment. This is for your safety.
  •  Seat belts are required for all passengers.  This is D.C. law!

Additional Tips for Accessible Taxi Use

  • Keep in mind the time of day and events that impact traffic.  During rush hour, bad weather, periods of high demand or other incidents and events affecting traffic, all vehicles including taxis are delayed, so please plan for additional time.
  • Be prepared to come out to the taxicab immediately upon its arrival.
  • The accessible taxi service is designed to provide curb-to-curb transportation, just like traditional sedan taxi service.
  • Help the taxi driver by asking him or her for assistance when you get on and off the vehicle or for other assistance, if you need it.  It is best to be specific about the type of assistance you need, if you need any assistance.
  • If you find you do not need the accessible taxi you reserved, be sure to call the taxi company and cancel your trip