Taxicab Operator’s Pocket Guide : Click to review the Easter Seals Project Action’s taxicab operator guide. This pocket guide covers driver responsibilities for serving passengers under the ADA, disability etiquette, mobility aids, assisting customers with service animals, and passenger responsibilities. Taxicab ADA Brochure Frequently Asked Questions on Taxi PDF version
Taxicab ADA Brochure Frequently Asked Questions on Taxi PDF version : This brochure outlines in question and answer format taxicab companies’ responsibilities under the ADA and is geared toward managers and owners.
DC Launches Program To Transport City Employees: DC The Department of For-Hire Vehicles (DFHV) and the Department of Public Works (DPW) are working together to launch a pilot program for city government employees to e-hail taxicabs using the DC Taxi app. Read the full article here.
Reserved Trip: Bidding on the Upcoming screen has been disabled because the reserved or pre-book trips are not being dispatched equitably as designed. The system is assigning trips based on the “fastest finger” and not using dispatch logic as the BIDS screen. The Upcoming screen is supposed accept all bids up to 10-seconds and assign the trip based on the system logic. The system is also allowing drivers to bid on another pre-book trip while in the process of running one. Bidding on a new pre-book trip is only allowed after completing one. The system allowed certain drivers, who discovered the system weakness, to stack pre-book trips resulting in an inequitable distribution to driver. All dispatch drivers should have equal access to these trips.
In the meantime we have implemented an equitable workaround. All pre-book trips regardless of destination are being released for dispatch 15 – 30 minutes prior to the scheduled pickup based on the pickup zone. Trips in zones 1A to 2BD are being released for dispatch 15-minutes before the pickup time. Trips in zones 2CA to 5A are being released 30-minutes prior to the pickup. Trips will be offered to drivers first in the zone or closest cab based on the dispatch rules for that zone and then sent to the BIDS screen after 2-minutes.
Bidding on the Upcoming screen will not be turned back on until the system can equitably dispatch pre-book trips. Do not call the dispatcher to give back trips or complain about the process.
Rental Vehicles Digital Meter Updates: The Friday September 29th deadline for rental vehicles to have the digital meter installed has come and gone. If you are driving a rental vehicle that has not been updated, you have may be shut down and not be able to work. Since you were given ample warning, no credits will be issued for time lost due to being shut down. Please bring you vehicle between business hours to have this update done immediately and to avoid further penalties.
Upcoming Transport DC Events: The next scheduled Transport DC event, Vesta’s 1st Annual Career & Resource Fair, will be held on Tuesday, October 10th at 10 AM – 2 PM at 820 Southern Ave SE. There will also be a Transport DC Meeting Invitation hosted by DFHV on Thursday, October 12th at 1PM at 2235 Shannon Pl SE #3001.
Wheelchair Vehicle Inspections: Too many wheelchair drivers are not taking their weekly inspections with the seriousness that it deserves. These vehicles are a significant investment for the company and will be treated as such. This is a reminder that all Yellow Cab owned wheelchair vehicles must be brought to the Yellow Cab lot weekly for inspection by Tuesday afternoons. If you miss the deadline your meter will be shut-off until the inspection is done. There are no exceptions. Questions can be forwarded to Paul Williams at (202) 546-7524.
Transport DC Payment Procedure: Use the new procedure to accept credit card payments for TDC payments or print receipts by:
- Tap ‘BUSY’ and then tap ‘FIXED FARE HIRED’.
- Enter $5.00 and tap CREATE
- Tap STOP on the digital meter
- Passenger can process their credit card and request receipt
Charging Cables: All drivers are given one charging cable when assigned tablets. However, Yellow Cab is not responsible for replacing cords that a driver may lose or break. It will be the responsibility of the driver to replace the cord. Yellow Cab has replacement cords for sale. If you wish to purchase a new cord, please contact Paul Williams or Domonic Lewis.
Rental Tickets: Effective immediately, any YC rental driver that owes a traffic ticket must pay the outstanding ticket within two weeks. From that point all rental fees will be applied first against the outstanding ticket balance.
Rental Equipment: Drivers turning in rental vehicles must leave the tablet in the vehicle. Tablets are designated to the vehicle and taking them out causes confusion.
Portable MINI Thermal Printer Guide: For non-drivers that are having issues loading paper rolls into their new Bluetooth printers, below is a how-to guide to assist you. You can also access the full length instruction manual here.
Digital Meter Install Deadline: The deadline to install digital meters may have been extended to October 31st but Yellow Cab would like to get the installs done as soon as possible so we assess the impact and issues of the digital meter. There is no going back to taxicab meters so there is no need to delay.
Tip for Drivers With Digital Meter Upgrade: If the fare on your digital meter turns RED (inactive), check to see if the RESUME button is displayed. If it is, press RESUME and the fare should turn WHITE (active).
Digital Meter OBD: The company has Bluetooth OBD devices in stock that works with the digital meter as a backup to GPS. If you would like one of these devices installed come to the office ask for a technician to assist. The OBD will eliminate meter disconnection issues in bad GPS areas.
Sign-On Issues UPDATE: The issue with drivers suddenly becoming ‘UNAVAILABLE’ during their shift has been resolved. Drivers still experiencing issues when signing-on should forward their Face ID, Driver License and PVIN to email@example.com so we can assist to get you reinstated. The difficulties you are experiencing are initiated by Department of For Hire Vechiles (DFHV) since they now control your ability to log-in to the system
Vehicles On Demand (VOD Pilot) Notes: The Vehicles on Demand (VOD) pilot program is ongoing. The success of the program is dependent on the drivers dedicated participation. Please reference the link below for assistance: http://help.dctaxi.com/setup-for-drivers/how-do-i-handle-corporate-account-trips or click to view and print the VOD Quick Reference Guide
DC TaxiApp Launch: The DC TaxiApp is now a reality and in full service. All DC taxicab drivers must be signed into the DC TaxiApp on their smartphones or tablets while on duty. If you would like the DC TaxiApp on the same iCabbi tablet already installed in your car please come to the office and one of our technicians will gladly do it for you.
- Sign-Up: If you have not already done so, sign up and claim your account with the DC TaxiApp for Drivers by going to http://driver.dctaxi.comon your mobile device. Download the app from the Google Play or Apple App Store and sign up. If you experiencing any issues going online and claiming your account. Here is a video and guide to get started: http://help.dctaxi.com/setup-for-drivers/day-one-with-dc-taxi-app-for-drivers
- Support: Send an e-mail to firstname.lastname@example.org your Face ID and an account manager will assist you within 24 hours.
- Payment: To find out about payments click on this link: http://help.dctaxi.com/setup-for-drivers/how-do-i-get-paid-as-a-driver.
- Resource: To view and read the entire help resource for drivers click on this link: http://help.dctaxi.com/setup-for-drivers
Here is the NEW edition of the DFHV Newsletter