Transport DC provides an alternative transportation service for MetroAccess customers. Transport DC offers customers transportation to and from any location in the District with no restrictions during the first half of the month ending on the 15th of the month. For the second half of the month, booking requests would be granted solely based on availability and limited to medical and employment destinations. The overall hours of operation are 24 hours a day/7 days a week. Book your ride by calling 1-844-322-7732 (you must dial “1” from a landline phone).
Pool Ride: Pool Ride is a new service that allows two Transport-DC passengers, going in the same general direction, to be voluntarily matched together on a single trip from different pickups to different destinations. Passengers agreeing to be pooled will ride for free and not pay the $5.00 fee. The Pool Ride trips are not dispatched immediately but are held up to 10-minutes to find a pooling partner.
One stop pick-up and drop-off: No need to share a ride or make multiple stops before reaching the destination.
Companion rider: Companions are welcome to accompany Transport DC participant at no additional charge.
$5.00 each one-way ride: Each one-way trip is $5.00, which can be paid by cash, credit card or debit card.
Priority wheelchair accessible taxicab use: Priority use of wheelchair accessible vehicle is given to Transport DC participants.
MetroAccess compatibility: Transport DC drivers require participants’ MetroAccess ID number at time of service. MetroAccess payment processes remain the same. Transport DC participation does not affect MetroAccess eligibility.
MetroAccess eligibility: Please contact WMATA for issues regarding MetroAccess eligibility. Call (202) 962-1100 or email firstname.lastname@example.org.
Schedule your ride: Call 1-844-322-7732
Ride Status: Capitol Cab (202) 398-0500; Yellow Cab (202) 544-0912
Your feedback is valuable: For Transport DC program user group meeting attendance email email@example.com. DFHV staff is available during office hours Monday to Friday, 8:30 am to 4:30 pm, except on District Holidays. Call (202) 645-7300 and press option “5”
Submit Transport DC complaints here. or mail or hand carry complaint to Department of For-Hire Vehicles, 2235 Shannon Place, SE, Suite 2001, Washington, DC 20020. You can also email firstname.lastname@example.org; or call (202) 645-7300 and press option “1”