Transport DC -Upcoming Program Changes Effective Friday October 1st, 2021
- Transport DC customers can take up to ten (10) one-way trips a month for any purpose to any destination within the District.
- Trip restrictions the second half of the month will be lifted!
- Dialysis trips will not count towards the 10-trip monthly limit
- The fare will be raised from $5 to $7
- All trip requests will be for same-day service only (pre-scheduled trips will no longer be an option).
For further information and details please visit the Transport DC website at dfhv.dc.gov/service/transport-dc, or visit us on Facebook (https://www.facebook.com/DFHVforDC/) or Twitter (@DC_DFHV), email TransportDC@dc.gov or call 202-645-7300.
Hours of Operation: The overall hours of operation are 24 hours a day/7 days a week. Book your ride by calling 1-844-322-7732 (you must dial "1" from a landline phone).
Pool Ride: Pool Ride is not offered at this time.
30-minute service level: Service provider has up to 30-minutes to provide service from the scheduled pickup time. If the designated provider cannot meet the established 30-minute service level they must transfer the trip to another provider within 20-minutes and inform the passenger that the trip was transferred to another provider.
Companion rider: Companions are welcome to accompany Transport DC participant at no additional charge.
One-Way Fare: Each one-way trip is $7.00, which can be paid by cash, credit card or debit card
Priority wheelchair accessible taxicab use: Priority use of wheelchair accessible vehicle is given to Transport DC participants.
MetroAccess compatibility: Transport DC drivers require participants' MetroAccess ID number at time of service. MetroAccess payment processes remain the same. Transport DC participation does not affect MetroAccess eligibility.
MetroAccess eligibility: Please contact WMATA for issues regarding MetroAccess eligibility. Call (202) 962-1100 or email firstname.lastname@example.org.
Schedule your ride: Call 1-844-322-7732 to book a new ride or check on the status of the ride
Service Providers: Yellow Cab (202) 544-0912; Capitol Cab (202) 398-0500; VIP Cab (202) 269-9000
Your feedback is valuable: For Transport DC program user group meeting attendance email email@example.com. DFHV staff is available during office hours Monday to Friday, 8:30 am to 4:30 pm, except on District Holidays. Call (202) 645-7300 and press option "5"
Submit Transport DC complaints here. or mail or hand carry complaint to Department of For-Hire Vehicles, 2235 Shannon Place, SE, Suite 2001, Washington, DC 20020. You can also email firstname.lastname@example.org or call (202) 645-7300 and press option "1"