Transport-DC

Transport DC provides an alternative transportation service for MetroAccess customers. Transport DC offers customers transportation to and from any location in the District with no restrictions during the first half of the month ending on the 15th of the month. For the second half of the month, booking requests would be  limited to approved medical and employment destinations. The overall hours of operation are 24 hours a day/7 days a week. Book your ride by calling 1-844-322-7732 (you must dial “1” from a landline phone).

Pool Ride: Pool Ride is not offered at this time.

30-minute service level: Service provider has up to 30-minutes to provide service from the scheduled pickup time.  If the designated provider cannot meet the established 30-minute service level they must transfer the trip to another provider within 20-minutes and inform the passenger that the trip was transferred to another provider. 

Companion rider: Companions are welcome to accompany Transport DC participant at no additional charge.

$5.00 each one-way ride: Each one-way trip is $5.00, which can be paid by cash, credit card or debit card.

Priority wheelchair accessible taxicab use: Priority use of wheelchair accessible vehicle is given to Transport DC participants.

MetroAccess compatibility: Transport DC drivers require participants’ MetroAccess ID number at time of service. MetroAccess payment processes remain the same. Transport DC participation does not affect MetroAccess eligibility.

MetroAccess eligibility: Please contact WMATA for issues regarding MetroAccess eligibility. Call (202) 962-1100 or email access@wmata.com.

Schedule your ride: Call 1-844-322-7732 to book a new ride or check on the status of the ride

Service Providers:  Yellow Cab (202) 544-0912; Capitol Cab (202) 398-0500; VIP Cab (202) 269-9000

Your feedback is valuable: For Transport DC program user group meeting attendance email transportdc@dc.gov. DFHV staff is available during office hours Monday to Friday, 8:30 am to 4:30 pm, except on District Holidays. Call (202) 645-7300 and press option “5”

Submit Transport DC complaints here. or mail or hand carry complaint to Department of For-Hire Vehicles, 2235 Shannon Place, SE, Suite 2001, Washington, DC 20020. You can also email dfhv.complaints@dc.gov; or call (202) 645-7300 and press option “1”

Frequently Asked Questions