Yellow Cab in partnership with the Department of Aging and Community Living (DACL) is pleased to provide service to Senior MedExpress, the essential non-emergency medical transportation and Meal Delivery for Seniors.
Trip Allocation: Users are asked to book their return trips, if any, when making the initial trip booking. Do not wait until you are ready to return. Trips are allocated on a first come/first based with priority given to recurring trips for dialysis and chemo treatments. Once the trip volume is reached for the day or a given-period a message will be placed on the incoming telephone line. You will be allowed to book trips for days or periods that are still open but no additional trips will be accepted for the reported closed days.
Customer Satisfaction Survey: Click here or tap the text link you will receive at the end of the ride to complete a brief survey about the service you received for Senior MedExpress. Your feedback will ensure we continually provide quality service and make necessary changes to better serve you.
Who Is eligible: Residents of the District who are 60-years and older and have a medical condition requiring essential life-sustaining appointments, such as chemotherapy or dialysis or appointments for health-related public benefits are eligible for this free service. Medicaid clients are not eligible for the program.
How to enroll: Please call 202-724-5626 to enroll with one of DACL’s customer service representatives from 8:30am to 4:30pm. Applicants will be required to provide proof of age, DC residency and medical necessity. Applicants enrolling for transportation to public benefits not need to prove medical necessity. Click to download SME Application Form and the Healthcare Provider Certification Form
Hours of Service: The hours of service for Senior MedExpress is 6:00AM to 6:00PM Monday to Saturday excluding holidays (see schedule below). There is no service on Sunday. You may call us anytime to book a trip.
To Book a Ride: Call 202-420 7533. Press 1 to book a new ride or to check on the status of an existing ride. The Calltaker will request the purpose of the ride and confirm the telephone number, pickup and destination. Press 2 to speak to a Customer Service representative at DACL if you have not used the service in the past two years . Press 3 for assistance with other service questions.
Type of Requests: You may request a trip for immediate pickup or you may schedule trips in advance. You can also book the return trip in the same call if you know that the pickup time of the return will not change. If you are not sure of the return time you should call us when you are ready. You may also request a specific driver that you may have used before. If that driver is on-duty the ride will be assigned to him/her. If that driver is not available the trip will be sent to the driver closest to the pickup address.
Trip Dispatch: When the ride request is entered into the booking system, the automated dispatch system will dispatch the closest available taxicab to your pickup address will be dispatched promptly. When the cab is dispatched and if you are using a smartphone you will receive a text along with a link to track the movement of the vehicle on your phone. When the cab arrives you will receive a text and an automated phone call. The driver may also call you directly. If you need more time please let the driver know or call us and we will notify the driver.
Trip Monitoring: All booked trips are GPS-tracked and monitored by the Dispatch team. The Dispatch team will immediately respond to any exceptions noted and provided guidance and support to the drivers as needed.
Wait Time: We expect drivers to wait at least ten minutes after arriving for an Immediate trip or ten-minutes after the scheduled pickup time for a pre-booked trip. Again, if you need more time call us at 202-420 7533 and we will notify the driver. If for any reason we are delayed in dispatching a cab timely you will periodically updated on our progress. It is our goal to pickup you within 30-minutes for immediate trips and 100% on-time for all pre-booked trips.
Check the Status of Your Ride: Should you need to check the status of your booked ride please call 202-420 7533 and select option 1. Inform the Calltaker you are checking on the status of your ride and they can look it up by your telephone number, your name or pickup address.
Complaints/Comments: Should you need to file a complaint or comment on the service provided you may dial our 24/7 Customer Service (CS) number that is posted in the cab at 202-544 1214 or call 202-420 7533 and select option 2. Our CS staff will prepare an Incident Report which will be automatically distributed to the YCDC management team. Our team will follow-up with you on the Incident Report within three-hours or immediate depending on the nature and seriousness of the complaint.
2020 Holiday Schedule: Please note that the Senior MedExpress service will not operate on these approved holidays
– Tuesday, January 1, 2020: New Year’s Day
– Monday, January 20, 2020: Martin Luther King, Jr.’s Birthday
– Monday, February 17, 2020: Washington’s Birthday
– Tuesday, April 16, 2020: DC Emancipation Day
– Monday, May 25, 2020: Memorial Day
– Thursday, July 3, 2020: Independence Day
– Monday, September 7, 2020: Labor Day
– Monday, November 11, 2020: Veterans Day
– Thursday, November 26, 2020: Thanksgiving Day
– Wednesday, December 25, 2020: Christmas Day