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Driver News (October 15, 2018)

iCabbi Bluetooth Dome Light Control Switch Installation: The deadline for the automated domelight controller device installation, per DFHV mandate, has now passed. If you are not in compliance, you are subject to fines and vehicle impound by the DFHV.  In addition, all drivers & PVINs not completed have been reported the the DFHV. If you have not had the installation done, please do so immediately. The devices are $65 per unit and $30 for installation at Bass & Treble. Please come to the office to pickup the device. Installations will be done at Bass & Treble and YCDC.

New Account Senior MedExpress FAQs: As of October 1st, Yellow Cab is adding a new Transport DC account, Senior MedExpress (Account 333).  This account will provide plenty of dispatch trips so please make sure you are available to work during MedExpress hours of operation, which is 6 AM to 6 PM everyday. These are senior citizens, so please help them to get in and out of your vehicle and be patient and  courtesy at all times. Please also familiarize yourself with the program FAQs, which are listed below

 

FAQs:

DCOA’s Senior MedExpress Transportation Services Program (Senior MedExpress) provides  non-emergency life-sustaining medical transportation services for clients who reside in the  District of Columbia. Transportation is available to and from medically essential and necessary  services or benefits appointments for qualified District seniors. This program provides transportation for clients whose medical needs may prevent them from using other available  transportation. Senior MedExpress is operated by the Yellow Cab Company and is grant-funded by DCOA.

Who can ride?

  • DC residents, age 60 and older who have a medical condition for which life-sustaining non-emergency medical transportation services are needed, and whose mode of transportation may be a last resort.
  • DC residents, age 60 and older who need transportation for personal business related to  public benefits for disability services at DDS, Medicaid at DHS ESA sites, and Supplemental Nutrition Assistance Programs (SNAP), and whose mode of transportation  may be a last resort.
  • Medicaid clients needing transportation to a benefits appointment (Medicaid clients are  not eligible for essential medical transportation through Senior MedExpress, but may book Medicaid eligible rides directly with Yellow Cab).

What counts as a life-sustaining or essential medical condition?

These are medical appointments including dialysis and cancer treatment, as well as personal  business related to public benefits for disability services at DDS, Medicaid at DHS ESA sites,  and Supplemental Nutrition Assistance Programs (SNAP) sign-up only. New clients wishing to enroll will be required to provide a health care provider certified form to verify the diagnosis/condition and certifying that the applicant requires life-sustaining essential medical  appointments.

How do I enroll?

Please call 202-724-5626 to enroll with one of DCOA’s customer service representatives from  8:00am to 4:30pm.

Applicants will be required to provide proof of age, DC residency, and medical necessity.  Applicants wishing to enroll only for transportation to public benefits appointments do not need  to prove medical necessity, but they must still meet the age and residency requirements.

Please note that if you are a current Medicaid client, you are not eligible for this program. You may call your Medicaid Provider directly at 1-866-760-0601. Yellow Cab is a Medicaid transportation provider, and you do not need to enroll with DCOA.

Senior MedExpress   

Where do I call to schedule a ride and/or make a reservation to my medical or benefits  appointment?

If you are an already enrolled client, please call Yellow Cab directly at 202-420-7533. Yellow  Cab will verify your enrollment. If you are NOT enrolled, Yellow Cab will not be able to schedule your trip. Please call 202-724-5626 to enroll. Rides may be scheduled 24/7 once you  are enrolled.

What does it cost to ride?

There is no charge to ride with Senior MedExpress, but eligibility and enrollment is required  for new clients.

Transport-DC & Pool Ride: Transport-DC (Account 555 & 655) have returned for the 2019 fiscal year. A new feature of Transport DC is ‘Pool Ride’, which allows two Transport-DC passengers to be voluntarily matched together on a single trip from different picks to different destinations.  For details regarding Transport-DC and Pool Ride, please refer to the FAQ sheet. All drivers are required to download the detailed Pool Ride instruction.

New Rate Sticker: DFHV has issued new rate stickers to all taxi companies in the District. All Yellow Cab drivers are required to have them in their vehicles by the October 1st , 2018 deadline. Drivers are subject to fines if they are caught without the new rate sticker after the deadline.  Please come to the office to pickup the device. For more information or details, please see Domonic Lewis or call (202) 546-7900.

New DTS Agreement: All Yellow Cab drivers will be expected to sign a new DTS agreement the next time they’re in the office. DTS agreements will be available at the front desk. For more information or details, please see Chris Williams or call (202) 546-7900.

Face ID: As requested the Driver Face ID image was removed from the back-seat credit card equipment.  Drivers must display their Face ID on the visor. Failure to do so could result in the issuance of a citation.

Driver On-line Training: Effective July 1, 2018, Face ID renewals and those who participate in the H-Tag Pilot Program are required to take the free DFHV online driver training courses.  YCDC has computer workstations set-up for this online training and will provide needed assistance to all associated drivers.

YCDC Driver Online Resource: We just added driver training materials to the dedicated driver web site www.ycdrivers.com and will use site as the main source for driver communication and online sharing resource.

New Fare Card: Beginning Monday, September 17th you will begin receiving a few Fare Card that must be posted in your vehicle.  The Fare Card contains the company’s new 24/7 Customer Service number for customers to call if they need assistance, to file a complaint or give a compliment.

Shared Ride: YCDC will soon rollout Shared Ride fare option on the Driver Console.  Shared Ride is a new ride function that operates with multiple parties from a single location going to separate destinations within a 5-mile radius. The Drop Rate and Extras will be equally shared by each drop-off segment. The per mile distance rate is $1.20.  Wait Time Is unchanged.  Each departing party or segment will pay what is registered on the meter.  Detailed operating instructions will be provided when it is rolled out.

Passenger Rights: Make sure that the Passenger Rights in the vehicle is the latest version.  Thee will be enforcement action  taken if there is an old version posted.

Riide App: Yellow Cab is now integrated with Riide a national taxicab mob-minutesile app.  You will begin to see these trips on your screen.  The rides are paid for in the App and the Driver notes will remind you.  At the end of the trip hit Account and Submit to close.  A Payment Succeeded or Payment Failed message will be displayed.  If the message is Payment Failed the passenger must pay in the cab.

SMS Pay: The SMS Pay feature roll-out was suspended because of some reported issues.  We will resume the roll-out when the issues are resolved. See PDF Instructions

One Stop Cards Available Online: Moving forward, One-stop forms will be available for drivers via the Yellow Cab Company portal. Drivers will also be permitted to submit one-stop forms online. Here are the online procedures on how to access and submit the forms online.

Taxi Butler:  There are now 26 Taxi Butler locations throughout the city. Here is a list of locations with the installed Taxi Butler device.

  • Adams Inn – 1746 Lanier Place NW
  • Avenue Suites Georgetown – 2500 Pennsylvania Avenue NW
  • Del Mar de Fabio Trabocchi – 791 Wharf Street SW
  • Fairfield Inn – 2305 New York Avenue NE
  • Hampton Inn and Suites, Navy Yard – 1265 First Street SE
  • Hampton Inn Hotel – 501 New York Avenue NE
  • Hilton Garden Inn – 1225 First Street NE
  • Holiday Inn Suites -1917 Bladensburg Road NE
  • Homewood Suites – 465 New York Avenue NW
  • Homewood Suites by Hilton – 501 B New York Avenue NE
  • Pod DC Hotel – 627 H Street NW
  • Courtyard Marriott – 1325 2nd Street NW
  • Hive Hotel – 2224 F Street NW
  • Willard Intercontinental Hotel – 1401 Pennsylvania Avenue NW
  • Intercontinental Washington DC – 801 Wharf Street SW
  • Hampton Inn Washington DC White House – 1729 H Street NW
  • Greenbriar Condominiums – 4301 Massachusetts Avenue NW
  • Cathedral Avenue Apartments – 4200 Cathedral Avenue NW
  • Ted’s Bulletin – 505 8th Street SE
  • Kimpton George Hotel – 15 E Street NW
  • SEI Restaurant – 444 7th Street NW
  • The Kennedy-Warren – 3131 Connecticut Avenue NW
  • Homewood Suites – 1475 Massachusetts Avenue NW
  • Residence Inn – 333 E Street SE
  • Hyatt Place – 24 N Street NE
  • Ingleside at Rock Creek – 3050 Military Road NW

New Tax Will Increase Uber, Lyft Trips: As part of the 2019 fiscal budget, the DC City Council unanimously passed new legislation that will increase taxes on ride-hailing trips from 1% to 6%. This new legislation will go into effect on October 1st, 2018. These increased taxes on ride-hailing trips will help to support the $178 million of funding that DC has pledged to upgrading the Metro transit system.  Read the full WTOP article here.

TLPA NEWS

Uber Allegedly Uses Loophole to Undercut Competitors: The value added tax (VAT) adds a 20% fare for all ride-hailing app trips in Brittan. However, Uber is now being accused of using a gap in EU and UK tax rules to avoid paying taxes on booking charges, sources say. The value added tax, which Uber’s top UK competitors Gett & mytaxi both pay, has saved Uber an estimated 1,000 pounds per driver per year. Read the full Reuters article here.

Toronto Facing Increased Traffic Due To Uber, Lyft:  Since allowing ride-hailing apps to occupy their city two years ago, Toronto has given over an estimated 67,000 licenses to operate. Much like many American cities, Toronto is finding out the hard way that their traffic is becoming unnecessarily congested and the number of commuters using mass transit is down.  Toronto officials are now brining in a third-party consultant to try and fix their city’s traffic problem. Read the full The Toronto Star article here.

Airlines Using Parking Lot To Combat Uber: Many frequent flyers have found that taking an Uber or Lyft to the airport is financially smarter than to be gouged by high airport daily parking lot prices. Airports around the country have taken notice and are now trying to use their parking lots to their advantage to win customers back.  Ideas such as free coffee, rewards points & slashed parking rates are several ideas being used in their battle against ride-hailing. Read the full CNBC article here.

Uber Saving Money By Misclassifying Drivers, Lawsuit Says: According to a new lawsuit filed against Uber Technologies, the ride-hailing company may have saved up to half of a billion dollars by misclassifying California drivers as contractors and not employees. The lawsuit, filed last Monday by limousine company Diva Limousine Ltd., claims the misclassifications allowed Uber to pay their drivers less than minimum wage and not provide proper benefits to their drivers. Read the full NBC Bay Area article here.

Chicago Cabbies Hopes To Follow New York’s Example In Limiting Uber: With nearly half of all Chicago licensed taxis out of business, the hopes are that Chicago officials will take similar measures as the New York city counsel to keep taxicab businesses from going under. The change would certainly help the Chicago taxi landscape, which is one of the most bleak in the country. The price of medallions has fallen from $300,000 to $30,000 in three years. 1,289 medallions were in foreclosure last month and another 1,362 were in violation, a status which may also lead to foreclosure. Read the full Chicago Tribune article here.

Easter Seals Taxicab Operator GuideThis pocket guide covers driver responsibilities for serving passengers under the ADA, disability etiquette, mobility aids, assisting customers with service animals, and passenger responsibilities.

Taxicab ADA Brochure Frequently Asked Questions on Taxi PDF version: This brochure outlines in question and answer format taxicab companies’ responsibilities under the ADA and is geared toward managers and owners.

Here are the latest editions of DFHV Newsletters (September 2018)